Frequently Asked Questions.
Welcome to GutkaWala®! We’ve compiled a list of frequently asked questions to enhance your experience with us. If you have any additional queries, feel free to reach out to our customer support at support@gutkawala.com or call us at +91 9599956536.
01. The order
Do you take wholesale orders?
Yes, we do! For wholesale inquiries, contact us at support@gutkawala.com or call +91 9599956536.
How do I register for an account?
Visit our account signup page and fill in the mandatory fields to register.
Will I receive a tracking ID?
Yes, a tracking ID will be available in your profile. You’ll also receive an SMS, Whatsapp, and email confirmation with tracking details for real-time updates.
02. Shipment
Where is GutkaWala® located?
Our Head Office is located in Delhi/NCR.
Address: GutkaWala® RZ-F-78 Nihal Vihar Delhi : 110041
Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery (COD) on our website. You can pay at the time of delivery for added convenience.
What is the estimated delivery time?
Delivery times vary based on location:
- Delhi/NCR: 24 to 72 hours (hyper local delivery options available)
- Mumbai, Kolkata, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad, Surat, Visakhapatnam, and other major cities: 3-4 days
- Other locations: 4-5 days
- Some North-East locations, hilly areas, Kashmir, Leh, and remote areas: 6-7 days
Please note that delivery times are subject to courier company providers.
03. Replacements and delivery
What happens if I’m not home during delivery?
For proof of delivery, a signature is required. If not at home, the courier may leave the parcel in a safe place or take it to the nearest courier office.
What is GutkaWala®’s return policy for damaged products?
Notify us within 12 hours for broken or 48 hours for defective products. We accept returns of unused items up to 7 days after receipt.
How long does it take to receive a refund?
For faulty products without replacements, expect a refund within a week of returning the order. This includes transit time, processing, and bank processing.
04. Location
Where did GutkaWala® originate?
GutkaWala® is based in Delhi/NCR. We are dedicated to providing quality products to our customers across India.
05 Order and complaints
Are the products on GutkaWala® original?
Absolutely! We are the official distributor of popular brands like Al Fakher, Al Burj, Black Mamba, Davidoff, Camacho, Zino, MYA Saray India, Qehwa, WD Hookah, NOIR. We do not sell copy products.
What are the benefits of a GutkaWala® account?
Signing up offers:
- Pre-filled information at checkout.
- Early access to sales, product launches, and more.
How can I cancel my order?
Orders or items can be canceled before shipment. Contact us at support@gutkawala.com or call +91 9599956536 for assistance.
06. Returns, exchanges and refund
What is GutkaWala®’s Return/Refund Policy?
Yes, we accept returns within 15 days of receiving your item. Please ensure you make an unpacking video upon receiving the parcel. If you find any faults, share images/videos with us. For more details, check our Return/Refund Policy.
Can I track my order?
Yes, you’ll receive a tracking number in your shipping confirmation email for real-time updates. Sign up for SMS alerts on your delivery.
How are my personal details used?
We prioritize the security of your personal and payment data. Your information is used solely for order processing, contact, and shipping. We use SSL security and encrypted data storage for added protection.
Feel free to reach out to us at support@gutkawala.com or call +91 9599956536 for any further assistance or queries. GutkaWala® values your satisfaction and strives to provide the best service possible!
